About the Customer Experience Management (CEM) for CSPs Group
Have something to say?
Join LinkedIn for free to participate in the conversation. When you join, you can comment and post your own discussions.
Join LinkedIn-
Network Big Data for Effective Customer Value Management intersec.com
Intersec will exhibit at the “Digital Services Africa” event, 25 – 26...
-
The last statistic surprised me, that only 17% of companies stated... customercentric.info
Society of Consumer Affairs Professionals (SOCAP) releases...
Most Popular Discussions
Rob
Happy subscribers don't always spend more money. What is the real business case for CEM?
This my first post and is a deliberately provocative question but one that is completely valid and one that I think the industry ...
Noora
Oops, the service is down again blogs.nokiasiemensnetworks.com
This blog is by Noora Lindblad from Nokia Siemens Networks. Twitter: @noolindb If customers call to complain that Youtube is running slowly, they often assume it’s the operator’s fault. In situations like this, it’s crucial for...
Mac
Singapore Airlines Becoming More Customer Centric customercentric.info
Singapore Airlines has unveiled plans to implement a Customer Experience Management (CEM) system some time in 2014.
Päivi
Zain Kuwait ensures superior mobile broadband experience | Nokia... nokiasiemensnetworks.com
Zain Kuwait has deployed Nokia Siemens Networks’ Customer Experience Management (CEM), ensuring a superior service experience for its mobile broadband customers. Nokia Siemens Networks’ CEM helps Zain Kuwait proactively and...
Päivi
Mobile operators: keep your customers loyal by focusing on voice,... nokiasiemensnetworks.com
The number of people likely to switch mobile operators is now 39% globally and has jumped by more than 20% in one year, according to the 2013 Acquisition and Retention Study Report* from Nokia Siemens Networks. The study...
Päivi
Nokia Siemens Networks is extending its Customer Experience Management (CEM) portfolio to enable operators to pinpoint their best customers by service and location. With this insight, operators can focus on boosting the...
Teresa
Ilana
Right Data vs. Big Data
It was not long ago when the industry realized that if operators start collecting information about their customers, they will be able ...
Exit Big Data. Enter Right Data | Nokia Siemens Networks nokiasiemensnetworks.com
A lot is written about the power of ‘Big Data’. But in the fast-paced telco world, something more responsive is needed. Enter ‘Right Data’ – it’s an idea proven to work.
Ritva
In our recent poll we asked what is the key factor that keeps high value customers happy in mature markets. Click the link below to see...
Our Customer Acquisition & Retention Study 2012 revealed that service quality remains the #1 reason for retention in mature markets.
Customer Experience Management pinterest.com
The initial findings of the Nokia Siemens Networks global Acquisition & Retention study for 2012 reflect some very interesting trends about customer retention. We asked what is the key factor that keeps high value customer...
Noora
CEM for LTE – Ensure subscriber take-up and maximize revenue blogs.nokiasiemensnetworks.com
This blog is by Heather Ross-Sirola from Nokia Siemens Networks. Twitter: @rosssiro The global LTE adoption rate is off the charts and growing faster than any preceding network technology. Prioritizing a successful rollout is...
David
Zain Kuwait addressing customer experience via monitoring developingtelecoms.com
Kuwaiti market leader Zain is implementing a monitoring solution from Astellia to increase network quality and traffic visibility.
Mac
Interesting VoC Statistics customercentric.info
We take a look at some interesting VoC related statistics that have been highlighted by a paper published by Maritz Research.
Päivi
Customer Experience Management | Nokia Siemens Networks nokiasiemensnetworks.com
Nokia Siemens Networks at the latest industry events and webinars. Meet us and Let’s talk about latest products, services and solutions from Nokia Siemens Networks, the world’s specialist in mobile broadband.
Ritva
Take our survey: What is the key factor that keeps high value customers happy in mature markets?
Click the link below to take part in our poll about key factors in customer retention.
What is the key factor that keeps high value customers happy in mature markets? The initial findings of the Nokia Siemens Networks global Acquisition & Retention study for 2012 reflect some very interesting trends about...
Noora
Simplified operations | Nokia Siemens Networks nokiasiemensnetworks.com
Nokia Siemens Networks at the latest industry events and webinars. Meet us and Let’s talk about latest products, services and solutions from Nokia Siemens Networks, the world’s specialist in mobile broadband.
Liron
Why are subscribers voting with their feet? blogs.nokiasiemensnetworks.com
This post is by Liron Golan, head of CEM Portfolio Marketing, from Nokia Siemens Networks. Twitter: @liron12g Churn is on the rise. The first results from the Nokia Siemens Networks global Acquisition & Retention study show...
Päivi
Why are subscribers voting with their feet? blogs.nokiasiemensnetworks.com
This post is by Liron Golan, head of CEM Portfolio Marketing, from Nokia Siemens Networks. Twitter: @liron12g Churn is on the rise. The first results from the Nokia Siemens Networks global Acquisition & Retention study show...
Mac
What Do We Mean by 360 Degree View? customercentric.info
We often hear CEM professionals speak about a 360 degree view of the customer experience, what exactly is meant by this? We try and offer a (fairly) simple definition.
